Package Tracking Numbers We will ship your package from the closest warehouse, whenever possible, to ensure the fastest delivery time. If your item is out-of-stock at the closest warehouse your order may be re-processed from an alternate, more distant warehouse location. This does not effect the shipping charge you pay! However, it may result in a delay in forwarding the shipment’s tracking number to you. You can request a tracking number from us, but please be patient while the correct tracking information is being obtained, which may take up to 4 OR 5 days.
Shipping Information
Our orders are shipped by United Parcel Service via regular Ground Delivery Service or Fed-Ex Ground Delivery Service. Please note that depending on the item you purchase, that item may ship via Common Carrier/Truck Lines. Other items will ship USPS, UPS and FEDEX. Although USPS, UPS and Fed-Ex do not guarantee Ground Delivery Service to arrive within a specified time frame, typically they deliver goods from anywhere in the 48 states, in 7-10 workdays. (Saturday & Sunday excluded) Deliveries during the busiest Holiday Seasons may take longer. * Please note oversized items that require a Common Carrier (freight company) shipping to a residential area may be subject to a residential delivery fee up to $100 levied by the freight company. If a liftgate is required to deliver the item there may be a liftgate fee levied by the freight company. Locations usually subject to these fees are (Schools, Military Bases, Churches, and Storage Facilities). If a delivery address is remote or located on an island there may be a limited access fee levied by the freight compnay.
Curbside Freight Delivery We are happy to provide Curbside Freight Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. These deliveries require someone to be present during delivery and are made during normal business hours. The carrier will call you in advance to schedule a convenient delivery time.
What you should know:
Your order will arrive approximately 5-7 business days from the shipping date.
The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.
Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m.
Curbside deliveries are made to the driveway outside the house.
The delivery agent may require assistance for bulkier items. Transporting the item into the home or other area is the customer's responsibility. Individual drivers may provide some assistance, but Hand Trucks R Us cannot guarantee this additional service.
Delivery agents are not equipped to dispose of packaging materials.
Delivery Times Since many of our products come from different location in the United States delivery times vary. Many items ships next day. This means it will leave our facility the day after you place your order. Many items take time to me manufactured or built before they ship. If this is the case the lead time to leave the facility will be 5-7 business days.
After the item has shipped, it usually will take 3-4 business days to reach your location. Please reserve calling for status information until these times are met. Tracking information is not always available because your item may be drop shipped from a manufacturer.
Cancellations
If you wish to cancel an order please call our Customer Service Department immediately! Please call 1-609-306-7933
20% Cancellation Fee/non-refundable shipping charges In the event you cancel an order after the merchandise has been shipped and is en route to you, you are responsible for all shipping charges incurred in the transaction and a restocking fee of 20% (even if you do not accept the delivery from the shipper). If you cancel the order before your order has shipped there will be a 3% credit card fee deduted from your total purchase price.
Warranties & Returns
Some items we carry are covered by a one or two year manufacturers warranty.
All freight on returned items is the responsibility of the buyer. The buyer must contact our company before returning the defective item and obtain a return authorization number. We can not accept returns without a return authorization number.
Any item covered by an original manufacturer's warranty must be returned to the manufacturer. We do not service warranties for these items. Return and Exchange Policy Customer satisfaction is our priority and we want you to be completely satisfied with your purchase. Products can be returned or exchanged within 30 days of receipt in new and unworn condition in their original packaging. If you are not completely satisfied with your purchase you can return or exchange the item within 30 days of receipt as long as the item is in new and unworn condition inside its original packaging. All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price less any applicable restocking fees and shipping/handling charges to and from our manufacturer’s facility. Restocking fees vary between 10% - 30%. Due to high shipping cost we do not offer pre-paid return shipping labels for orders made by mistake or no longer needed. The customer is responsible for the original shipping cost and shipping to return the item back to us. Your refund will be less all shipping cost. You will need to call customer service for a return authorization number and return address. Contact number is 866-508-4877 x 2 Invoices Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If at any time you misplace or delete this e-mail, we would be happy to resend it. Accepted Payment Methods We accept and prefer VISA, Mastercard, American Express, Discover and PayPal on our secure web server. If you are using a credit card issued from outside the United States there will be a 2.5% fee added to your total purchase price.